"It was bad because many of the jobs were in the hands of few drivers while other drivers were struggling to make a living..."
Hear Tom Lui tell the story of how he manage users who were cheating.
This is the 5th in a series I’m creating based on chats with PMs and feedback from readers like you. I’m highlighting short and personal stories from product managers in the field. We all have our stories to tell. If you have a story or you know someone who has a great story they should tell as a PM, message me on Twitter. Meanwhile, I’ll be working on editing and finalizing my book. Join others who have pre-ordered.
Tom Lui lives in Hong Kong. He works at GOGOX, an on-demand logistics startup as a SPM. Tom believes that as a PM, you sometimes have to made decision and take actions that will upset people.
Hear him tell his story about combating users who were cheating and hurting the overall experience.
Name: Tom P.C. Lui
Currently: Doing research on how influencers monetize their fan bases through affiliate marketing and selling items.
How you can help Tom: 30 minutes with PM who builds products that enable/help influencers to sell on Instagram or Tiktok.
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